CRM Tip: Using Queues in Dynamics CRM?

When using Queues in Dynamics CRM, you have the ability to route multiple items in the Queue at one time to another user. This can be useful in situations such as when emails from customers are routed to a Queue in CRM and reviewed by someone for assignment and further action.

For this multiple selection to work  the user must be pointing to a specific Queue. For instance, the system defined “All Queues”, “All Public Queues”, and “Queues I’m a member of” will not allow you (even if you are a system administrator) to route multiple items at once to another user.

However, selecting a specific queue, such as customercare@mycompany.com allows you to select and route multiple items to a user.

Hopefully this tip will be helpful for you when using queues in your Microsoft Dynamics CRM and save you time and be sure emails from customers are reviewed in a timely manner. Looking for more tips on Dynamics CRM? Go here to see all the tips that are available and be sure to subscribe to our blog so you receive notification when new tips are posted!

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