Why Use Voice of the Customer in Microsoft Dynamics 365/CRM?

Voice of the Customer (VOC) is an incredible tool in Microsoft Dynamics 365/CRM that allows users to create and send surveys to customers in order to obtain relevant feedback.

Customers can easily take those surveys on their phone, tablets, or computers with Microsoft Dynamics 365/CRM.

Voice of the Customer is a tool that’s always moving and adjusting to the marketplace. If you don’t know how your customers feel about you, or you assume how they feel about you, you may be unable to adjust and adapt to the changing landscape.

Voice of the Customer is a valuable tool that helps ensure you don’t let this happen to your organization.

The marketplace is not nearly as stagnant as it used to be, and businesses must continuously adapt to keep themselves in the game, and, more so, leading it.

How do you adjust to meet the shifts in demand? Surveys play a very important role.

Most of our clients at Ledgeview know that surveys are important, but are unsure how to leverage all of the information they have in CRM to create surveys and get the feedback they need to succeed and improve.

That’s where we come in with CRM. CRM is really a one-stop-shop for Users.

In CRM, you can pull survey data, pipeline data and case history, and tie it all together to get the feedback and results you are looking for with your customers.

The information you need to succeed is a part of your CRM environment. You just have to know how to use it!

We show you how in a Microsoft Dynamics 365/CRM User Group webinar. Catch up on-demand anytime.

Get a Voice of the Customer demo here.