The main reason why the companies decide to immerse in the journey of Business Applications implementation projects is to take the organizations to a better and a more competitive position, automating and optimizing their operations, making them more scalable and successful. Based on our large experience in implementations, Dynamics 365 FastTrack team has found out that having a Process-centric view will make an enormous difference to take the organization to that next level, while implementing your business applications. Why is this?
Well, you may have noticed that business processes remain during all over your implementation, they are a common denominator during all the project implementation phases. For example:
Design. When designing your solution and executing a Solution Blueprint, you are always based on business processes. You will identify the sequence of work, interrelationships, and dependencies between the different business value streams, gaps and requirements.
Development and Configuration. A business process is a useful tool to convert the designs into software. It is frequently seen that development gets isolated from the functional processes and having a process-centric view will provide better context when building the solution.
Testing. Ensures the quality of the solution and having a business process will help to have the full testing coverage, identify early of any gap or inadequate function.
Training. Users will need to follow a process to execute certain tasks that will produce the desired results. The business process will be very useful in any transfer knowledge activity.
Support. Process catalogs will be needed to support the solution.
Besides being an efficient tool during all the project phases, it also becomes the common business language across the company and outside the company. The language that the organization at different levels and outsiders will understand.
You will certainly make a positive impact starting your project by drawing and understanding the business processes and continue using them all along the way, rather than running into a project with poorly designed tasks, unclear deliverables, cumbersome execution, unmanaged data, timeline delays, reactiveness instead of proactiveness, etc. Portraying a process-centric view of the organization at the core pays dividends.
I encourage you to read the Process Focused Solution chapter in the Dynamics 365 Implementation Guide where we share all the advantages and how to obtain them from having a process-centric view in your Dynamics 365 implementation.
We would love to hear your feedback on this and other chapters of the Dynamics 365 implementation guide, it is always helpful for us to improve.
Alejandra Cabrales
and the FastTrack for Dynamics 365 Applications Team
