Country Partner of the Year Winners 2020 for Microsoft Dynamics 365 Business Applications

Sysco Software Solutions are exceptionally proud to announce our acceptance of a Microsoft Local Country Partner of the Year 2020 Business Applications – Proactive Customer Service Award at the Partners Awards Evening on Thursday 23rd July 2020. Special thanks to Microsoft for arranging an excellent night of entertainment and recognition for key partners across Ireland.

The award focuses on and recognises our Microsoft Dynamics 365 teams work within the HSE COVIDCare Tracker project during what was a difficult and challenging time in all of our lives.

Sysco Software Solutions would like to extend our gratitude to the team at the Health Service Executive, the team at Microsoft Ireland, our business partners and our own Microsoft Dynamics consultants, developers, project and account managers – all of whom have worked tirelessly to enable us to achieve this recognition.

From the outset, it was clear that the HSE COVIDCare Tracker would be a uniquely challenging, fast-paced yet hugely rewarding project. The collaboration and support of key-decision makers within the HSE paired with the years of expertise provided by the Microsoft Dynamics team at Sysco Software was of critical importance in the delivery of the project during an unprecedented period.

Healthcare systems the world over have, by necessity, required changes, investment and upheaval to paper based systems to provide instantaneous, secure access to numerous information sources to control and monitor the impact of the COVID-19 pandemic.

Sysco Software Solutions, as a Dynamics 365 implementation partner, provided a single platform to unify all COVID-19 patient data, providing the single source of truth required by medical professionals to communicate, track, report, test, treat and monitor patients from initial contact through to after treatment in step-down facilities and provided extended pre and post go-live support and training.

At the heart of the HSE COVIDCare Tracker is Sysco Software’s healthcare software built upon the security and flexibility of Microsoft Dynamics 365 and the Power Platform. The Dynamics 365 and Power Platform enabled our developers to interface with various third-party, healthcare specific applications to offer omni-channel communications, medical diagnostics and testing, availability of worldwide COVID-19 tracking information as well as case and appointments management.

The COVIDCare Tracker is also securely connected to the Irish National HealthLink service which allows for the transmission of patient information between Hospitals and Medical Practitioners on the frontlines creating a unified view of patient information in real-time.

About Sysco Software Solutions

Sysco Software Solutions is one of the top 5% of Microsoft Dynamics partners worldwide and are Ireland’s largest dedicated Microsoft Dynamics partner for Customer Relationship and Enterprise Resource Planning Software.

Sysco Software Solutions public service offerings are built upon Microsoft Dynamics 365 and include:

• Accounts Management
• Contact Management
• Case Management
• Self-Service Web Portals
• Call Centre Management
• Financial Management
• Talent and HR

Email: David Reid, Head of Marketing marketing@sysco-software.com