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Dynamics 365 Community / Blogs / Tidbits from the Field on the Microsoft Power P... / Conversational CRM

Conversational CRM

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Anne Stanton, MCSE, MBA, CRM rMVP #7 Profile Picture Anne Stanton, MCSE,... 65
Engaging and tracking customer information is no longer confined to rigid CRM screens or siloed systems. Welcome to the world of "integration of Microsoft Dynamics 365 Customer Engagement (CE) and Microsoft 365 including Microsoft Teams, and Copilot for Microsoft 365....

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