Introduction In today's digital-first world, customers expect every interaction
with your business to feel uniquely tailored to them—no matter the channel,
time, or context. Delivering that level of personalization, at scale, is the new
frontier o...
The language of developers is growing as AI becomes more and more a part of the
option sets. In the world of Microsoft Business Applications, we already have
over 140+ Copilots to embrace, but the lines are quickly blurring between...
Ramping up on a Project? An experienced team knows the value of proactively
defining risks and ideally also including all of the mitigation options that
they can think of and in this age of AI this becomes an even bigger...
In the techie world we have long had a core understanding of the differences
between structured data and unstructured data and in the business world most
business leaders have not had any need to really understand and deep dive
into...
Engaging and tracking customer information is no longer confined to rigid CRM
screens or siloed systems. Welcome to the world of "integration of Microsoft
Dynamics 365 Customer Engagement (CE) and Microsoft 365 including Microsoft
Teams, and Copil...
If you have not noticed there has been a quiet shift over the last numerous
years to Microsoft BizApps projects. We have always had projects that integrate
to the larger ecosystem at Microsoft, BUT now these integrations are expected
rather...
Today I noticed a new feature in Microsoft Dynamics 365 Customer Engagement.
Copilot can now be used to ingest from unstructured data such as a Word document
into structured data (like the fields on a form).
The release of new features and feature improvements continues to speed up, and
yet we still have a major bundle of updates for the Power Platform and Microsoft
Dynamics 365 Customer Engagement apps each Spring and Fall. In North America,...
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