Collections management and promise to pay in Microsoft Dynamics 365 Finance

Collections management and promise to pay in Microsoft Dynamics 365 Finance

Could either use credit and collections workspace or aged balances as starting point

Click on customer to go to collection details 

Select transactions (e.g. invoice) and based on conversation with customer update status to promise to pay and also capture date for followup

This information can be used during settlement process by personalizing screen and adding new field from dispute field tables to know the date of promise to pay