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Transition from Unified Service Desk to Customer Service workspace

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On April 1, 2026, we will be deprecating the Microsoft Dynamics 365 Unified Service Desk (USD) with CRM Online application with an end of support date of June 30, 2028. We are encouraging customers to use this extended deprecation period to transition to the Customer Service workspace application.   Customer Service workspace is our flagship application for

The post Transition from Unified Service Desk to Customer Service workspace appeared first on Microsoft Dynamics 365 Blog.


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