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Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely

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The world is getting noisier, which makes it harder to earn customer attention. We’ve previously described the importance of hyper-personalization to break through the noise and enable customers to explore brands and products on their own terms. Regardless of whether they are consumers or business-to-business (B2B) buyers. At Ignite 2023, we announced a unique Copilot-powered

The post Omni-channel real-time personalization with Dynamics 365 Customer Insights and Optimizely appeared first on Microsoft Dynamics 365 Blog.


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