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Dynamics 365 Community / Blogs / Dynamics 365 Customer Service Blog / From Answers to Action: Wha...

From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service

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Service Agent extends Dynamics 365 Customer Service beyond traditional assistance by enabling AI-powered actions across cases, knowledge, email, and workflow management in Microsoft 365 Copilot.

The post From Answers to Action: What’s New with Copilot in Dynamics 365 Customer Service appeared first on Microsoft Dynamics 365 Blog.


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