How to reset a D365 CRM Instance

Overview

There are many reasons why we need to reset an instance, such as below.

• Free up storage space.
• Remove an environment containing personal data.
• Temporary used only, no longer needed. 

Notice

• Reset permanently deletes environment components such as Data, Entity, Flow, Plugin, and backups.
• You can only reset Sandbox environments.
• Reset is not allowed on Production instances so that the Production instance won't be reset by mistake.
  • If you need to reset a production instance, you would first need to change the instance type to the sandbox and then you will be able to do the operation.
  • After the reset, you can change the instance type to Production if needed.

To Reset an environment

1, Go to the PPAC(Power Platform Admin Center) and sign in using Environment Admin or System Administrator security role.

2, From the left-side menu, select Environments, and then select an environment to reset.

3, Select Reset from the top menu bar.

4, You can adjust the environment settings as needed(e.g. which apps to deploy as default), and then select Reset.

5, Select Confirm to reset the selected environment.

6, Reset is in progress, you can check the Status.

7, Reset has been completed.

Check History

you can find the reset action was logged in the history timeline.

Can we restore to a previous version?

yes, we can restore to a previous version with a limit of 7 days.

The End.