All New Email Experience with Customer Service Workspace | Dynamics 365 Shorts

Check out “What’s New” with Dynamics 365, as we take a look at the latest AI enhancements to help improve the email composition experience for agents. 

Thanks to the newly enhanced recipient experience, agents can now drag and drop recipients between To, CC, and BCC fields, easily resolve email addresses to Dynamics 365 records, and even show a recipient's out-of-office status alongside their full name and email address! 

Click the link below to visit Microsoft Learn to find out how you can improve your email composition experience using the amazing AI assistance of Dynamics 365 today. 

https://aka.ms/d365shorts/newemailcomposition     

And don’t forget that you can discover tons more tasty tips on the Microsoft community website, where you can connect with thousands of other users just like you. Click the link below to sign up and start exploring!  

https://aka.ms/d365shorts/joinus