A history of Dynamics CRM / 365 certifications

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Henry J.

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Microsoft Dynamics CRM 1.0 came out in 2003. A the time, it was named “Microsoft Business Solutions Customer Relationship Management 1.0” (learn more about the Dynamics CRM history in this article by Fiona Bond). CRM Certification Exams came out shortly after in 2004 with version CRM 1.2.

Since then, certification exams were always organized in these main categories:

Customization and Configuration
Applications (the functional ones, now being spit between Sales and Customer Service since CRM 2016)
Installation / Deployment (with a strong focus On-Premise deployments but not available after CRM 2016)
Extending (focused on specific developments, but not available after CRM 2013)
Online Deployment (introduced with CRM 2015)

With Dynamics 365, new module certifications have appeared: Field Service, Marketing. Only Project Service Automation is missing as of today.

Microsoft Dynamics 365 Customer Engagement

MB2-716: Microsoft Dynamics 365 Customization and Configuration
MB2-717: Microsoft Dynamics 365 for Sales
MB2-718: Microsoft Dynamics 365 for Customer Service
MB2-715: Microsoft Dynamics 365 Online Deployment
MB2-877: Microsoft Dynamics 365 for Field Service
MB2-719: Microsoft Dynamics 365 for Marketing

Microsoft Dynamics CRM 2016

MB2-712: Microsoft Dynamics CRM 2016 Customization and Configuration
MB2-713: Microsoft Dynamics CRM 2016 Sales
MB2-714: Microsoft Dynamics CRM 2016 Customer Service
MB2-711: Microsoft Dynamics CRM 2016 Installation
MB2-710: Microsoft Dynamics CRM 2016 Online Deployment

Microsoft Dynamics CRM 2015

MB2-707: Microsoft Dynamics CRM Customization and Configuration
MB2-704: Microsoft Dynamics CRM Application
MB2-708: Microsoft Dynamics CRM Installation
MB2-706: Microsoft Dynamics CRM Online Deployment

Microsoft Dynamics CRM 2013

MB2-703: Microsoft Dynamics CRM 2013 Customization and Configuration
MB2-700: Microsoft Dynamics CRM 2013 Applications
MB2-702: Microsoft Dynamics CRM 2013 Deployment
MB2-701: Extending Microsoft Dynamics CRM 2013

Microsoft Dynamics CRM 2011

MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration
MB2-868: Microsoft Dynamics CRM 2011 Applications
MB2-867: Microsoft Dynamics CRM 2011 Installation and Deployment
MB2-876: Microsoft Dynamics CRM 2011 Extending

Microsoft Dynamics CRM 4.0

MB2-631: Microsoft Dynamics CRM 4.0 Customization and Configuration
MB2-632: Microsoft Dynamics CRM 4.0 Applications
MB2-633: Microsoft Dynamics CRM 4.0 Installation and Deployment
MB2-634: Microsoft Dynamics CRM 4.0 Extending Microsoft Dynamics

Microsoft Dynamics CRM 3.0

MB2-422: Microsoft Dynamics CRM 3.0 Customization
MB2-423: Microsoft Dynamics CRM 3.0 Applications
MB2-421: Microsoft Dynamics CRM 3.0 Installation and Configuration
MB2-498: Extending Microsoft Dynamics CRM 3.0

Microsoft Dynamics CRM 1.2

MB2-185: Microsoft CRM Customization v.1.2
MB2-186: Microsoft CRM Applications Professional v. 1.2
MB2-184: Microsoft CRM Installation and Configuration V.1.2

Other related certifications

On top of these regular CRM Certifications, Microsoft also published exams on the Sure Step methodology and Dynamics Marketing (both being retired now):

MB5-858: Microsoft Managing Microsoft Dynamics Implementations
MB5-705: Managing Microsoft Dynamics Implementations
MB2-720: Functional Application in Microsoft Dynamics Marketing
MB2-709: Microsoft Dynamics Marketing

Now my question for you is: what was your first CRM certification?
Mine was MB2-866: Microsoft Dynamics CRM 2011 Customization and Configuration.

This was originally posted here.

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