Three Quick Tips to Improve Agility in the Field

Boosting agility in the field is one of the most important factors on an administrator’s to-do list. Your ability to respond to real-world changes in a timely manner can have a big impact on your success in serving your customers.

You need to be able to take stock of revisions in regulations, customer demands, industry standards and the fast-paced, always-new world of technology. What are some of the best ways to stay on top of these quickly changing factors? To be in the know and one step ahead of the game, field service technology is a must.

Achieving Optimum Agility

To reach your business’ fullest potential for field agility, you must utilize all the tools available to you — including FSM software. With the latest in mobile technology, flexible deployment options, extensibility, and an open architecture that lets you be in control, businesses large and small can benefit from these cutting-edge software programs.

Because it goes everywhere you go, you can swiftly address the changing needs of your drivers and service workers, updating orders, rerouting engineers, and changing deployments while on the go. Because it’s fully customizable and scalable, you can make adjustments to your framework on the fly when faced with new and unique specifications and regulations. And because it uses open architecture, you can implement the changes you need at any time.

Defining and Automating Business Processes

Before you can customize field-service software to suit your businesses’ needs, you’ll need to set a roadmap for your company. Field service management software lets you quickly build a business model and configure business processes for maximum agility in the field. You won’t need to learn code or complex programs to utilize this software — it integrates seamlessly into virtually any SaaS or data source.

You can easily add features and scale the program to fit your needs, without extensive training. Tracking tools easily and accurately monitor and measure your progress and movements in the field, allowing you to compare different time periods, plan for the future, and make adjustments according to the results. And support staff can help you keep track of your key performance indicators to best improve your agility.

Valuable Information You Can Use

Field service software allows you to translate the information gathered from your records and use it to improve your performance — and your bottom line. By enhancing and fine-tuning your field agility, you’ll see a change in the way your business operates, from the engineers to the chief financial operator.

Using field service management software enhances your ability to bump up productivity, improve your asset utilization, and make customer service a priority, all using easy-to-interpret data that you can access at any time, from any mobile or desktop device in your system. And by tracking your data over time, you can evaluate patterns that emerge and take action to make key changes that could have a big impact on the way you do business.

Written by Jim Hare