WhatsApp, Text SMS, and Live Chat Integration – Dynamics 365 Omnichannel suite by Inogic!

As we step into the festive season of Christmas and New Year 2025, it’s time to rethink how you connect with your customers. In today’s customer-centric world, communication isn’t just about staying in touch—it’s about building relationships that drive growth and success. And let’s face it, no one wants delays or endless email threads anymore.

Your customers crave quick, hassle-free solutions. That’s why platforms like WhatsApp, SMS, and Live Chat are leading the charge. They’re faster, more reliable, and far more engaging than traditional emails or phone calls. Whether it’s resolving queries or closing deals, these channels deliver the instant satisfaction your customers expect.

Not jumped on this trend yet? No worries! Inogic’s Omnichannel Suite has your back with WhatsApp, TextSMS, and LiveChat integration solutions. These tools let you manage all your customer chats in one place—right inside Dynamics 365 CRM. It’s easy, hassle-free, and just what you need to make 2025 your year!

This holiday season, let’s make communication your superpower. 🎄✨

Let’s take a recap on why these integration solutions are essential for your business needs!

Why Do You Need WhatsApp Integration with Your Dynamics 365 CRM?

Did you know WhatsApp has a staggering 98% open rate, compared to just 21.5% for emails? It’s no wonder over 5 million businesses globally trust WhatsApp Business to connect with their customers.

Customers spend an average of 9.3 hours monthly on WhatsApp Business, making it a hub of interaction. With 175 million daily messages sent to WhatsApp Business accounts and a conversion rate of 45-60%—far outperforming emails or SMS—it’s clear WhatsApp is a game-changer.

This is where WhatsApp4Dynamics comes in. It bridges the gap between your WhatsApp Business account and CRM, ensuring smooth, centralized communication. From responding to inquiries faster to sending bulk messages, and providing personalization, WhatsApp4Dynamics simplifies and strengthens your customer engagement.

Businesses have seen a 27% rise in sales and a 20% increase in conversions by using WhatsApp. Pair that with its availability in 180+ countries and 60 languages, and your business can connect globally without limits.

Why Do You Need Text SMS Integration with Your Dynamics 365 CRM?

Did you know that 77% of customers are more likely to trust a business that uses SMS? It’s personal, quick, and exactly what your customers prefer. Hence, SMS is one of the most trusted and effective ways to stay connected with your customers.

A significant 67% of customers prefer receiving appointment reminders or confirmations via text message rather than a phone call. And the speed? Over half of text messages—58.7%—are read and responded to within just five minutes! That’s a level of immediacy you can’t ignore.

With TextSMS4Dynamics, integrating SMS into your CRM has never been easier. You can send and receive messages directly from your CRM, track conversations, and even schedule automated reminders or updates. Whether it’s a promotional offer (which, by the way, sees a 9.18% higher click-through rate than any other digital channel) or quick customer support, TextSMS4Dynamics makes communication simple and seamless.

Stop missing out on opportunities. With TextSMS4Dynamics, you can connect with customers faster, build trust, and boost engagement—all from within your CRM. It’s the smart way to keep your business at the forefront of communication.

Why Do You Need Live Chat Integration with Your Dynamics 365 CRM?

It’s no more surprise that your customers want fast, personalized, and efficient support. That’s why 41% of consumers prefer live chat over other communication methods, and nearly 46% say it’s the most efficient way to connect with businesses. It’s not merely a preference; it’s standard.

The real kicker is around 92% of customers feel satisfied after using live chat, making it the highest-rated communication channel for customer satisfaction. On the flip side, nothing frustrates your customers more than scripted responses, a complaint shared by 38% of users.

With LiveChat4Dynamics, you can deliver the real-time, personalized support your customers deserve. Seamlessly integrated into your CRM, this app helps you manage all live chat interactions in one place. Whether it’s for B2B sales, B2C support, or anything in between, LiveChat4Dynamics ensures your team responds efficiently, creating a positive experience every time.

Possibilities with LiveChat4Dynamics?.… Read More »

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