Bringing end-to-end visibility with screen recording in Dynamics 365 Contact Centre

Bringing end-to-end visibility with screen recording in Dynamics 365 (A unified capability for Dynamics 365 Customer Service and Dynamics 365 Contact Center that captures an agent’s on-screen workflow to provide context beyond just voice and text.) Real-time User Journey This journey illustrates how screen recording helps resolve a complex “process” dispute where a transcript alone… Continue reading Bringing end-to-end visibility with screen recording in Dynamics 365 Contact Centre