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Be Smart with Copilot: Enhance Rich Text Editing, Configure User Actions, and Unlo...

In this series of insightful blogs, we explore how to enhance your Dynamics 365 CRM experience with Microsoft Copilot, a powerful AI-driven tool designed to streamline content creation, improve decision-making, […] The post Be Smart with Copilot:...

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Stop Saying “Phases” and Start Saying “Releases”: Refining Dynamics 365 CRM Build ...

At Purely CRM, our team of seasoned CRM consultants, specializing in tailored Dynamics 365 CRM solutions, is continually seeking ways to improve communication with both our skilled developers and valued […] The post Stop Saying “Phases” and Start...

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Top 5 Best Practices for a Successful Microsoft Dynamics 365 Customer Engagement I...

How to Become a CRM Success Story When you think of a CRM implementation, what comes to mind? Sadly, for so many of us, one of the first things that […] The post Top 5 Best Practices for a Successful Microsoft Dynamics 365 Customer Engagement Imp...

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How Integrating WhatsApp with your CRM Improves Customer Service in Real Time!

Over 2 billion+ people worldwide use WhatsApp, and this number is steadily increasing. 73% of consumers report that they prefer to message businesses on WhatsApp over any other platform, making […] The post How Integrating WhatsApp with your CRM ...

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Optimizing Business Processes with Microsoft Dynamics 365 ERP and SSIS Integration

If you’re like most businesses, you rely on a variety of software applications to manage your daily operations. These tools cover diverse areas such as customer relationship management, financial tracking, […] The post Optimizing Business Process...

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Enhancing Data Visualization with Charts in Power Apps

In today’s blog, we’re turning our attention to another valuable feature: integrating charts into Power Apps forms. Whether you aim to track sales progress, enhance customer service, or manage projects […] The post Enhancing Data Visualization wi...

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How To Implement The Right CRM Solution The Right Way To Improve Sales Visibility ...

Can someone turn on the lights? The challenges businesses face without good sales visibility in CRM. Navigating your business without organization-wide CRM visibility into your sales process, activities and pipeline […] The post How To Implement ...

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[Video] Helping Our Client Improve Efficiency with a Custom Search Tool in Dynamic...

In today’s fast-paced B2B environment, efficiency is key to staying competitive. When a longtime client approached us with challenges related to retrieving product information and managing customer orders within their […] The post [Video] Helping...