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Customer experience | Sales, Customer Insights, CRM

Microsoft Dynamics CRM & Co

Dynamics 365 Community / Blogs / Customer experience | Sales, Customer Insights, CRM / Microsoft Dynamics CRM & Co

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09 Apr 2025 Customer experience | ...
Embracing Change in Enterprise Automation: Understanding Agent flows, new licensin...
Carsten Groth mscrm 2,085
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03 Jan 2025 Customer experience | ...
Crafting a Future-Ready AI Strategy: Empowering Employees with Power Skills and AI...
Carsten Groth mscrm 2,085
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11 Jun 2024 Customer experience | ...
Power Platform | Copilot environment strategy
Carsten Groth mscrm 2,085
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13 May 2024 Customer experience | ...
Power Platform | EU AI Act enabler or mission impossible?
Carsten Groth mscrm 2,085
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09 Apr 2025
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Embracing Change in Enterprise Automation: Understanding Agent flows, new licensin...

In a rapidly evolving digital landscape, enterprise leaders have long relied on the flexibility of Power Automate flows + add-ons like AI Builder to orchestrate business processes. However, as organizations increasingly seek to harness the power o...

Carsten Groth mscrm 2,085
03 Jan 2025
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Crafting a Future-Ready AI Strategy: Empowering Employees with Power Skills and AI...

In today’s business world, a strong AI strategy is essential. Companies must utilize AI to remain competitive and innovate. In 2024, I’ve noticed many customers struggle with basics while their employees continue developing AI skills. This article...

Carsten Groth mscrm 2,085
11 Jun 2024
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Power Platform | Copilot environment strategy

A recent blog post on the Power Apps blog highlighted a new whitepaper and a Microsoft Learn resource dedicated to developing a tenant environment strategy. A successful platform approach begins with a well-conceived strategy that is not only scal...

Carsten Groth mscrm 2,085
13 May 2024
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Power Platform | EU AI Act enabler or mission impossible?

I´ve recently starting following the news around the upcoming EU AI Act. Analysts and others expect the Act to be published in the Official Journal of the European Union soon, likely by the end of May. But what implications does this have for your...

Carsten Groth mscrm 2,085
24 Apr 2024
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Power Platform | Known Issues

Have you heard about the „Low Code Approach“ podcast hosted by the trio Sean Fiene, Ken Auguillard, and Wendy Haddad? I recently listened to their latest episode featuring Mansi Malik, who discussed Known issues. Indeed, you read that correctly – ...

Carsten Groth mscrm 2,085
22 Apr 2024
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Power Platform | ColorCloud or what´s your AI ambition?

Last Thursday and Friday, I had the honor of attending the inaugural edition of ColorCloud Hamburg, a conference dedicated to Microsoft Business Applications, held on April 18 and 19 in Hamburg, Germany. The event is compared to artists wielding a...

Carsten Groth mscrm 2,085
26 Mar 2024
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Power Platform | UPD: Copilot Governance

As the imminent Release Wave 1, 2024 approaches rollout to customer regions in the EU, it’s time to provide an update on Power Platform Copilot Governance options. I have previously discussed conducting a risk assessment without the prolonge...

Carsten Groth mscrm 2,085
21 Mar 2024
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Power Platform | #CommunityRocks

This week, I engaged in community activities, such as attending Microsoft’s AI Tour in Berlin and conducting a Power Hour at Power Platform 24, where I discussed the risk assessment of Copilots. During my interaction with the developer commu...

Carsten Groth mscrm 2,085