Social Engagement: MSE & ClickDMicrosoft acquired Netbreeze many moons ago and over the years, transformed it into "Microsoft Social Engagement" - MSE. MSE is an AMAZING tool and supplements the Dynamics 365 landscape brilliantly. It...
Hootsuite & Dynamics 365 Customer Engagement IntegrationAs you all well know, there are hundreds of social tools out there that companies and people use to manage their personal and corporate social media profiles. There are a few of them that...
MULTISELECT Optionsets in Dynamics 365 Customer EngagementThis may sound so strange but THANK YOU MICROSOFT!!! This is a piece of functionality that loads of us have been waiting for for A LONG time. It probably got me more emotional than the rele...
Microsoft Teams & Dynamics 365 Customer Engagement – And some other interesting ideas J There are so many discussions about Microsoft Teams, how they are being used and how they will work with Dynamics 365 Customer Engagement. If you think abo...
This is my second post of my 3 post series talking about brand perception & complaint resolution. There will be a few topics in here that lead off from the original post found HERE.In my initial post I mentioned that companies need to focus as...
As many of you are aware Microsoft released Version 9 for Dynamics 365 customer engagement. One of the primary features was the new Unified User Interface (UUI) which originally was going to be just for business edition, but that also seems to hav...
Microsoft Dynamics 365 Customer Engagement contains some impressive hidden gems in some really cool functionality that really promote a more immersive and interactive user experience. One such gem is the Custom Control Framework or CCF, which enab...
Recently I posted a Vlog talking about the new Custom Control Framework available within Dynamics 365 V9. Some of the controls, such as the pen control, were actually made available in V8.2. This video shows how to utilise these controls...
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