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Featured News

On-Demand sessions | Microsoft Power Platform and Dynamics 365 updates at Microsoft Ignite

Our first ever from September 22-24, all-digital Microsoft Ignite is over—but your experience is just getting started.

You can also use this link for quick access to content suggestions.

Learn about new capabilities across Microsoft Power Platform and Dynamics 365 to help build value and resiliency into every layer of business to mitigate today’s challenges so you can proactively get ahead of tomorrow’s opportunities.

  • Some of the new capabilities announced include:

Accelerate your app development.

  • Deeper Power Apps and Teams integration, including Power Apps authoring app within Teams, Project Oakdale for a free low code data platform, and Teams visual style support.
  • A new first-party voice channel for Microsoft Dynamics 365 Customer Service, built on Microsoft Azure Communication Services.
  • The preview of the Microsoft Power BI app for Teams which provides a central, personalized home for data in Teams will help customers scale insights across the organization by ensuring that insights are just a click away from where conversations are happening and where decisions are made.
  • Power BI is now natively integrated with Excel and is easier than ever to discover and work with trusted Power BI datasets that are refreshed, governed, and secured directly in Excel.
  • Two new Power BI offerings: Power BI Premium Per User as an entry point to Premium and a new on-demand capacity scale option for Premium customers.
  • Learn more about these updates to Power BI and more details about how Power Platform integrates with Microsoft Teams.

Automation for everyone

  • We are introducing the preview of Power Automate Desktopenabling you to automate on-premises processes and tasks, from simple data transfers between systems or searching for images to more complex business processes and workflows—all from your desktop. ​

Dynamics Business Applications Release Wave 2 launch event | October 1, 2020

  • We are debuting the next wave of new and updated capabilities coming to Microsoft Dynamics 365 and Microsoft Power Platform over the next six months October 2020 to March 2021.

President of the Business Applications Group, and Microsoft experts will walk you through highlights from the Dynamics 365 and Power Platform 2020 release wave 2. With updates, insights, and demonstrations from Dynamics 365 and Power Platform experts, you’ll learn how to best leverage these innovations to strengthen resiliency across your organization.

Watch the Microsoft Business Applications Launch Event on demand to see the latest Microsoft Power Apps innovations for model-driven apps, portals, and building sophisticated apps on a unified platform.

For more information, check out this page on Dynamics 365 blog.

Preview | Power BI embedded as system dashboard in model-driven apps.

We are excited to announce public preview of Power BI embedded as a system dashboard in the Power Apps model-driven app.

  • This enables adding a reference to an online Power BI report or dashboard as a system dashboard.
  • This is then available to all users through the standard dashboard page selector. Like other system dashboards, security can restrict access to certain users.
  • Users will need to use the relevant Power BI license and authorization to consume the content.
  • Makers can enable Power BI embedding through a solution dialog that allows referencing the workspace that the report or dashboard is uploaded to.
  • To help with ALM for multiple environments, we support Environment Variables to allow each environment to reference a different workspace. This allows configuring each environment using the standard current and default values.
  • This Power BI embedding in Power Apps builds on the existing capability to add a Power BI dashboard as a user dashboard. However that is limited to the user adding or other users it is shared with. By enabling through the system dashboard, rich data visualizations can be easily made available to all users within an environment.

Learn more at Create or edit Power BI embedded page.

Preview | Power Apps | Embedded Power Platform capabilities in Microsoft Teams

The public preview of embedded Power Platform capabilities in Microsoft Teams is now open.

  • Get Power Apps in Teams | As the world continues to adapt to the reality of remote work, tailoring the digital workplace to meet the needs of rapidly transforming businesses has never been more important. That’s why we are including these capabilities at no additional cost for millions of Teams users.

Check out further information on this page on Power Apps blog to get started.

Power Automate UI Flows are available in CoE Starter Kit

  • Microsoft Power Platform offers a range of governance and administration capabilities that span across Power Apps, Power Automate, and Common Data Service.
  • These capabilities exposed through the Power Platform admin center are designed to help the administrators and IT professionals in the organization set up, secure, manage, govern, and monitor the use and adoption of the platform and its components across the enterprise.
  • CoE Starter Kit is a complementary collection of components and tools built on the Power Platform that help you build and customize your adoption strategy for the platform.
  • The CoE Starter Kit has already supported Power Apps and Power Automate flows, and today, we are pleased to announce support for UI flows in it.

Check out this page on Power Automate blog to learn more.

Preview | Power Automate | Move flows across environments without resetting connections

We announced the public preview of “Connection References”.

  • We are introducing this new concept, to make it easier for customers to maintain a level of abstraction between flows and the connections used by them.
  • Connection references are particularly useful when moving flows across environments, updating flow definitions, automating deployment pipelines for secure, and healthy Application Lifecycle Management.

A couple of things to keep in mind before we dive deeper:

  • This new feature is only available for “Solution-Aware” flows, as it relies on the solution framework provided by the Common Data Service instance. Learn more about solutions in Power Platform.

To understand, how connection references work, it is important to understand how flows and connections are associated with each other.

Check out this page on Power Automate blog to learn more.

Dynamics 365 Customer Service | New voice channel streamlines omnichannel customer experiences

  • The addition of this channel gives businesses the scale and reliability of the calling platform that powers Microsoft Teams worldwide today.
  • With native voice, businesses receive seamless, end-to-end omnichannel experiences within a single solution, ensuring consistent, personalized, and connected support across all channels of engagement.
  • This end-to-end solution unifies all points of customer interaction data, enabling businesses to simplify and streamline their processes, gain instant insights into trends, and deliver faster resolution from AI-driven assistance—all while ensuring your data remains secure and compliant, backed by the trusted Microsoft cloud.

Watch the video to learn more about our new voice channel for Customer Service.

For more information, check out the full documentation here on Dynamics 365 blog.

Dynamics 365 Online | October 2020 Deprecation deadline, to keep on the radar for action

  • October 2020 is the deadline of multiple deprecated Dynamics 365 features and services.
  • Review the list provided below for details and preparation. Customers should formulate an action plan accordingly.

Reminder | For the full list on deprecation check out the Important changes (deprecations) coming in Power Apps, Power Automate, and model-driven apps in Dynamics 365 page on Microsoft docs.

Dynamic 365 for Outlook is deprecated

Effective March 2020, the legacy Dynamics 365 for Outlook (also referred to as Outlook COM add-in) is deprecated.

Until October 1, 2020, Microsoft will continue to provide support, security and other critical updates to the Outlook COM Add-in.

What should you do?

  • Customers must transition to the modern Dynamics 365 App for Outlook before October 1, 2020
  • After October 2020, End of Support. No more support is offered for Dynamics 365 for Outlook COM Add-in for Dynamics 365 Online.
  • Customers are highly recommended to move to Server Side Sync and/or Dynamics App for Outlook.

For further information and steps to make a smooth transition, download Dynamics 365 for Outlook (COM add-in) Playbook

Dynamics 365 Home is deprecated.

  • Effective March 2020, the home page for Dynamics 365 applications (https://home.dynamics.com) is deprecated.
  • After October 1, 2020, the home page for Dynamics 365 applications won’t be available.
  • The Microsoft 365 apps page (https://www.office.com/apps) will replace it and provide users with a single page for productivity and business applications.
  • Dynamics 365 Home users will see notification about the new location and recommendation to change browser bookmarks until October 1, 2020.
  • After October 1, 2020, users navigating to https://home.dynamics.com will automatically be redirected to https://www.office.com/apps with a business application filter applied.

More information: https://aka.ms/business-apps-discovery-docs

Deprecation of Office365 authentication type and OrganizationServiceProxy class for connecting to Common Data Service

Deprecation of Office365 authentication type and OrganizationServiceProxy class for connecting to Common Data Service

To allow for transition of customers and partner applications:

  • Effective October 2020, the authentication protocol will be retired for all new tenants.
  • Effective April 2021, the authentication protocol will be retired for all new environments within a tenant.
  • Effective April 2022, the authentication protocol will be retired for all new and existing environments within a tenant.

More information: Use of Office365 authentication with the WS-Trust security protocol

Task flows are deprecated.

Task flows are used to create a step-by-step data entry form for common tasks, such as after-meeting follow-ups.

  • By October 1, 2020, Task flows are deprecated and will be removed.
  • They will be replaced by the immersive experience for business process flows that is planned for release.

More information: Business process flow immersive experiences

Some client APIs are deprecated

Deprecated Client API : getData and setData for Silverlight web resources

  • Silverlight is no longer supported.
  • After October, 2020, These methods won't be available.

Online management API PowerShell module is deprecated.

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Updates & Releases

Microsoft Dynamics 365 Online Release

For the latest Microsoft Dynamics 365 release notes, visit Released Versions of Dynamics 365 for Customer Engagement.


  • Service Update naming convention has been revised to clarify the link between the version number and Service Update number.
  • For example, Service Update 150 will now correspond to version number 150xx.
  • Occasionally a Service Update will be canceled, and all associated fixes will be rolled into a subsequent Service Update.
  • For this reason, Service Update numbers may not always increase incrementally.
  • The Service Updates for Dynamics 365 online version 9.1 are now available in some regions and coming soon to others.
  • To determine which version your organization has applied, check your Microsoft Dynamics 365 Online version number.
  • Click the gear icon in the upper-right corner, then click About.

Service Update 237 ( or higher) resolved issues including this list below and much more:

  • Unified Interface:
    • When deleting a record in offline mode, it remained in a processing state and was not removed.
    • When selecting a record with a primary attribute/record name, it had displayed as “(no name)" within lookup fields forms.*
    • When using keyboard shortcuts to download log files with App Checker, the download was not initiated in the Edge browser.

Service Update 234 ( or higher) resolved issues including this list below and much more:

  • Business Process and Analytics
    • A blank screen had displayed when attempting to access flows.
  • Unified Interface:
    • When Quick View forms were in a reference panel, they contained blank content and would disappear when they were not present in the app module. *
    • The user interface displayed archived emails in the activity timeline based on the tracking date instead of the modified date.

Microsoft Dynamics 365 On-premises Updates

The Service Updates for Dynamics 365 on-premise version 8.2 and 9.0 are now available in some regions and coming soon to others.

These cumulative update rollups include all the hotfixes that were released for limited distribution.

Cumulative updates available for Microsoft Dynamics CRM 9.0

Service Update 0.20 ( – September 2020) resolved issues including:

  • Repaired Functionality
    • An error occurred during a solution uninstall when a workflow contained an invalid custom activity.
    • Creating a Quick Campaign within a Marketing list would return an error "An error has occurred.

Please return to the home page and try again".

    • The Preview tab for Knowledge Articles would not render a preview in the Unified Interface.
    • An error occurred when creating a Quote, Order or Invoice within an Opportunity.
    • When adding a value to the "regarding" field in an email, the new value was not saved when the "from" field did not contain an existing contact.

Cumulative updates available for Microsoft Dynamics 365 8.2

Service Update 2.22 ( September 2020) resolved issues including:

  • Repaired Functionality
    • When attempting to export to Excel from an Account entity, the user interface closed the dialog window and did not export an Excel file.

Portal Capabilities for Microsoft Dynamics 365 Releases

Version Check and Upgrade Information

  • To determine the version of a particular portal deployment, please reference to this KB #3166126.
  • For instructions on how to upgrade the solutions within Dynamics 365 when a newer version is available,

please reference to this KB #3192042.

Latest Portal Capabilities Update-

To know the release schedule please check Office 365 message center for release schedule in your geographical region.

This article describes the features and enhancements that were included in this update, as well as the scope of the release.

For a full list of all portal updates released to date and their corresponding KB articles,

please reference this KB article.

The latest Portal host Version resolves the following issues and more:

  • Entity form UI gets distorted sometimes when clicking on the field validation errors.
  • Multi step webform on different portals connected to same org doesn't work properly.
  • Error message shown while uploading SharePoint files doesn't display properly in Multi byte languages.
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Additional News

Power Apps and Automate Architecture Series | Videos

Are you planning to transform your enterprise with Power Apps?

Are you a developer or architect looking for practical guidance and best practices for planning and delivering a Power Apps project?

Or are you a Power Platform expert ready to skill up your team?

A team of Solution Architects within Power Platform engineering have put together this series of videos based on our experience, so you can benefit from our learnings.

Power Apps | Announcing the New Solution Import Experience with connections and environment variables

  • We announced a broad set of new ALM capabilities for importing solutions.
  • In addition to these modern new interfaces, now you can establish connections as well as set values for environment variables while importing solutions.
  • We’re also excited to announce that environment variables are now generally available.
  • Together, these features address some of the largest application lifecycle management problems facing the Power Platform.

For full details, key concepts and key benefits, check this page on Microsoft Power Apps blog.

Power Platform | Azure API Management connector on the Power Platform

  • Developers will soon be able to leverage Microsoft Azure API Management in Project Oakdale.
  • Come October ’20, developers can amplify their pro-code component and unlock access to any Microsoft cloud hosted Service with just a few clicks to empower citizen developers to build apps using components that were previously only available through code.
  • We are introducing Azure API Management connectors as a way to quickly publish Azure API Management backed APIs to the Power Platform for easy discovery and consumption, dramatically reducing the time it takes to create apps connecting to Azure services.
  • This means that enterprises can now truly benefit from existing assets hosted on Azure, by making these available to Citizen developers with just a few clicks in the Azure portal, thereby eliminating the additional steps to go create custom connectors in the Power Apps or Power Automate maker experiences.
  • Citizen developers can use these API Management backed connectors in Power Apps hosted in Teams through the existing Teams licensing.

Read more about API Management and how to export to Power Platform here.

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Training Corner

Dynamics 365 Server-Side Synchronization | Learning Corner

  • Check out the Server-Side Sync multi-part blog series to deep-dive into topics related to Server-Side Synchronization for Dynamics 365.
  • This series explore various topics such as how Server-Side Sync works, Exchange properties, correlation methods, authentication, advanced configuration and common issues seen with the service.

Power Platform | Learning Resources

  • See below a set of section we’ve curated to help novice, intermediate and advanced users as they take the Power Platform journey with us.
  • These sections from this page on Power Apps blog would help drive Customer Success and adoption.
    • Review the ones of interest to your business and technology strategy.
      • I am NEW, help me get started.
      • I have SOME EXPERIENCE
      • I am interested in ADMINISTRATION & GOVERNANCE.
      • I am a PRO DEVELOPER; how can I leverage Power Apps.
      • I use SHAREPOINT, how can I integrate with Power Apps.
      • I use ACCESS WEB APPS; how can I leverage Power Apps.

Power Apps | Learning Resources

"Where do I go to find out more about PowerApps?"

For full Power Platform Training Materials, check out this page on Power Apps Blog.

Power Platform | Monitoring Learning Corner

Monitoring Dynamics 365 or Model Driven Applications is not a new concept.

  • Understanding where services are failing, users are running into errors, where form and business processes could be tuned for performance are key drivers for most if not all businesses, from small companies to enterprises.
  • Luckily, the Dynamics 365 platform provides many tools to help audit and monitor business and operational events.

Check out these following articles for great monitoring contents and technical details:

Model Driven Apps - Monitor Tool Part 1: Messages and Scenarios

Model Driven Apps - Monitor Tool Part 2: Session Consumption and Analytics

  • This article will cover collecting, querying and analyzing user interface events:

Monitoring the Power Platform: Azure DevOps - Notifications and Service

Monitoring the Power Platform: Azure DevOps - Using the REST API to Monitor Pipelines

Monitoring the Power Platform: Azure DevOps-

Orchestrating Deployments and Automating Release Notes


October Monthly Update

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