December 2012 Service Update and Update Rollup 12 – Important Information for Administrators

December 2012 Service Update and Update Rollup 12 – Important Information for Administrators

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The December 2012 Service Update and Update Rollup 12 have been released to Microsoft Dynamics CRM Online and Microsoft Dynamics CRM 2011 On Premise. Therefore, we have put together a list of some trending issues that customers and partners have been encountering.

 

New Forms Experience (CRM Online)

 

Duplicate Detection does not run on create in the new form experience in the Microsoft Dynamics CRM Online December 2012 Service Update

http://support.microsoft.com/kb/2771688

 

The process control does not appear for some users in the new sales and service forms in the Microsoft Dynamics CRM Online December 2012 Service Update

http://support.microsoft.com/kb/2790874

 

Form elements are missing or the wrong form is loaded in the Microsoft Dynamics CRM December 2012 Service Update

http://support.microsoft.com/kb/2781494

 

New Forms are formatted incorrectly or do not appear when working offline in the Microsoft Dynamics CRM Outlook client after applying the December 2012 Service Update

http://support.microsoft.com/kb/2789573

 

Documents left navigation link does not appear in the new Lead and Opportunity forms in the December 2012 Service Update for Microsoft Dynamics CRM Online

http://support.microsoft.com/kb/2792854

 

The Convert Lead dialog box no longer appears during lead qualification in Microsoft Dynamics CRM Online

http://support.microsoft.com/kb/2808201

 

How to continue using the classic forms after applying the December 2012 Service Update

http://support.microsoft.com/kb/2790793

 

  

Classic Form Experience (CRM Online and CRM On Premise)

 

A script error occurs or the ribbon fails to load in the Case, Product, or Service Appointment entities in Microsoft Dynamics CRM Online or after applying Update Rollup 12 in On Premise

http://support.microsoft.com/kb/2807519

 

A script error occurs during lead qualification or leads cannot be qualified in Microsoft Dynamics CRM

http://support.microsoft.com/kb/2808214

 

Client side scripts no longer work in Microsoft Dynamics CRM Online after the December 2012 Service Update

http://support.microsoft.com/kb/2804561

 

Opportunity line items do not automatically calculate in Microsoft Dynamics CRM Online after applying the December 2012 Service Update

http://support.microsoft.com/kb/2806842

 

Note titles are no longer displayed in the notes control in Microsoft Dynamics CRM Online or On Premise

http://support.microsoft.com/kb/2808312

 

Cross Browser (CRM Online and CRM On Premise)

 

Browser compatibility introduced with Microsoft Dynamics CRM 2011 Update Rollup 12 or the December 2012 Service Update

http://support.microsoft.com/kb/2784954

 

Google Chrome becomes unresponsive when logging into Microsoft Dynamics CRM Online

http://support.microsoft.com/kb/2796615 

 

Navigation in Parent Window stalls after opening a record dialog using Chrome in Microsoft Dynamics CRM

http://support.microsoft.com/kb/2729909

 

Users are redirected to Mobile Express in Internet Explorer 7 after the Microsoft Dynamics CRM Online December 2012 Service Update

http://support.microsoft.com/kb/2784960 

 

Firefox or Chrome users are repeatedly prompted for credentials in Microsoft Dynamics CRM 2011

http://support.microsoft.com/kb/2709891   

 

Microsoft Dynamics CRM 2011 Integrated Authentication with Firefox in Update Rollup 12

http://support.microsoft.com/kb/2786247

 

Cross Browser support for printing reports:

https://community.dynamics.com/product/crm/crmtechnical/b/dynamicscrmsupportblog/archive/2013/02/07/cross-browser-support-for-printing-reports.aspx

 

Update Rollup 12 (CRM On Premise)

 

Did you know that you can defer database updates when you install an update rollup? For more information on this, please see the article linked below:

https://community.dynamics.com/product/crm/crmtechnical/b/dynamicscrmsupportblog/archive/2013/02/01/how-to-defer-database-updates-for-update-rollup-12.aspx

 

Microsoft Dynamics CRM 2011 Custom Code Validation Tool (CRM Online and CRM On Premise)

 

Use the Microsoft Dynamics CRM 2011 Custom Code Validation Tool to identify potential issues with custom JavaScript in JavaScript libraries and HTML web resources

http://blogs.msdn.com/b/crm/archive/2012/06/21/microsoft-dynamics-crm-2011-custom-code-validation-tool-released.aspx

 

Microsoft Dynamics CRM 2011 List Component for SharePoint (CRM Online and CRM On Premise)

 

An updated SharePoint List Component is required for Microsoft Dynamics CRM Document Management (SharePoint integration) functionality.  For the Microsoft Dynamics CRM Document Management feature to continue to operate, the updated list component must be downloaded from the Microsoft Dynamics CRM 2011 List Component for SharePoint download page.

 

After updating the SharePoint List component, Microsoft Dynamics CRM document management features are unavailable or present script errors

http://support.microsoft.com/kb/2810528

 

Informational (CRM Online and CRM On Premise)

 

FIPS 140-2 Compliancy with Microsoft Dynamics CRM 2011 Update Rollup 12

http://support.microsoft.com/kb/2784079

 

Microsoft Dynamics CRM Compatibility List

http://support.microsoft.com/kb/2669061

 

Indexes added with Microsoft Dynamics CRM 2011 Update Rollup 12

http://support.microsoft.com/kb/2792837

 

Existing Global or Service Administrators in the Microsoft Online Portal do not exist in Microsoft Dynamics CRM Online after applying the December 2012 Service Update

http://support.microsoft.com/kb/2790161

  

Please continue to check back periodically, as we will continue to update this post.