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Business Problem: I want to know how long is spent in my business process by stage and by user how can I achieve this with no code?
The solution is actually quite simple if you are the latest release of Dynamics 365. The key to the solution is the fact that Dynamics now maintains the active stage and active start time for instance of a business process flow.
When you create a business process flow, a new entity is created to maintain the instances of the business process flow. So each time you start an opportunity, a business process record is created for the business process that is running that maintains the start time, active stage and status of that process. Thus when you switch process the previous process flow state is maintained.
So with this knowledge you now have a record that records the relationship to the business process and to the record it was initiated from.
Back to the problem. What I need is an entity to store the start and end time for each stage and a workflow that creates the record each time the stage changes. Simple as follows:
The possibilities are now endless to the types of things I can do i.e. alert if a stage has not changed after a given time period, alert if average time is over norm, create a nice dashboard to show exceptions or enable me to identify focus stages to work on.
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