
For years, contact centers have relied on traditional IVR scripted workflows to manage customer conversations. While effective for predictable tasks, these solutions become brittle as interactions grow more complex or multi‑step. Every change—whet...
This post is part of the series in which I am taking a look at the new functionality introduced in Microsoft Dynamics 365 Business Central 2026 Wave 1. The 96th of the new functionality (originally in the section, although Microsoft sometimes move...
Canvas apps have always been known for rapid development using a low-code, drag-and-drop approach. However, even with this speed, developers still spend a significant amount of time on repetitive UI building, writing Power Fx formulas, and refinin...
I got burned more than once by AI quotas. Claude Code’s 5-hour window hitting in the middle of a critical fix. GitHub Copilot’s weekly cap throttling me before a demo. The frustration wasn’t the limit itself — it was discovering it at the worst po...
[https://www.fenwick.com.au/wp-content/uploads/2026/06/Article-Banner-1-BC-360x200.png] [https://www.fenwick.com.au/blog/2026/06/05/dynamics-365-business-central-2026-release-wave-1/]Business Central 2026 release wave 1 is here. Read all about the...
The Dataverse Security Model is one of the most important topics in Dynamics 365 and Power Platform interviews. Whether you are applying for a Developer, Consultant, Functional Consultant, or Solution Architect role, you can expect several questio...
Have you ever written logic that works perfectly from the UI but mysteriously fails during a DMF import or OData update? In this blog, we'll explore how insertEntityDataSource() and updateEntityDataSource() can help you implement Data Entity-speci...
Request Information (RFI) is an action in Microsoft Copilot Studio that allows an agent or workflow to:Pause execution temporarilyAsk for additional input from a human user or reviewerResume automatically after receiving the required informationTh...