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Outlook 2016 continually crashes with CRM Plugin

Microsoft Dynamics CRM Forum

AFC asked a question on 29 Jul 2016 9:44 AM
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We are running Office 365 with Outlook 2-016 locally. We are also using CRM online with the plug-in, all under Windows 10!!

Result: Outlook crashes frequently in office and more frequently when using external internet connections.

Any ideas out there? this has been happening for quite some time and out IT people have not been able to identify the cause let alone solve the problem.

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Pavan Manideep Yaragani responded on 30 Jul 2016 6:48 AM
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Hi AFC,

Try to open the outlook in safe mode, choose Run-->type Outlook /safe

It still there were problems, there might be some problems with the Add ins. Disable other Add ins and restart the outlook.

Go thru the link:

support.office.com/.../Outlook-not-responding-stopped-working-freezes-or-hangs-5c313d04-64af-4441-82d2-44e5a43eee5a

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Michael Mittermair responded on 1 Aug 2016 2:24 AM
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We have the same issue with an on-premise installation.

Outlook crashes after the start and the following information will be written to the event log:

Faulting application name: OUTLOOK.EXE, version: 15.0.4841.1000, time stamp: 0x575fd44b
Faulting module name: clr.dll, version: 4.6.1080.0, time stamp: 0x570c51a0
Exception code: 0x80131506
Fault offset: 0x002b5ad5
Faulting process id: 0x145c
Faulting application start time: 0x01d1ebb637676ca8
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\Microsoft.NET\Framework\v4.0.30319\clr.dll
Report Id: 994b585d-0c90-4cdb-81bd-b78e07afd168
Faulting package full name:
Faulting package-relative application ID:


Application: OUTLOOK.EXE
Framework Version: v4.0.30319
Description: The process was terminated due to an internal error in the .NET Runtime at IP 70325AD5 (70070000) with exit code 80131506.

Any idea what the problem could be?

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onin1992 responded on 1 Aug 2016 6:45 AM
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What version of CRM Plugin are you using?

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Michael Mittermair responded on 1 Aug 2016 9:30 AM
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We are using version 8.1.0000.0359 (same as our server version)

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Michael Mittermair responded on 5 Aug 2016 2:04 AM
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It looks like, that the SP1 of the Outlook Client has a bug.

I tried the following:

1. Today I reinstalled my client with a clean Windows 10 installation.

2. Installed the Outlook CRM 2016 Plugin (without the service pack).

3. The client run the whole day, without any problems.

a. Also closed and open CRM about 10 times to test it.

4. I upgraded my client with the Outlook CRM 2016 Plugin SP1.

5. After the upgrade, I started Outlook and got the message, that some things are maintained.

6. After this was finished, I was able to work with outlook.

7. I closed Outlook and reopened it and it immediately crashed.

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Karsten Wirl responded on 5 Aug 2016 2:09 AM
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Hello Michael.

Have you tried to deactivate all Add-Ins in Outlook with SP1?

That would be an interesting test.

Kind regards

Karsten

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Michael Mittermair responded on 5 Aug 2016 2:28 AM
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I tried to disable all addins except the crm add-in => outlook crashes

After disabling the crm-add-in, outlook works as excepted (no crashes).

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Karsten Wirl responded on 5 Aug 2016 2:43 AM
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I have experienced problems with the Outlook client since 2011. Some companies with their environments are more affected than others. The search for a solutions has always need a long time and many companies have give up the Outlook client.

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Michael Mittermair responded on 5 Aug 2016 2:51 AM
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Hi,

not using the Outlook client is not an option.

Currently I'm waiting for a response from a Microsoft engineer.

In the meantime, we will use the client without the SP1.

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Karsten Wirl responded on 5 Aug 2016 2:56 AM
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Wish you good luck for finding a solution and maybe you could post the response from the Microsoft engineer.

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profitweb responded on 6 Aug 2016 12:10 PM
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We were having the same issues.

In Customizations, I went through all Entities' General settings and disabled the Reading Pane for Outlook and Offline Mode for Entities that were not absolutely required.

Hopefully that helps you too.

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Magnus Oestli responded on 23 Aug 2016 7:59 AM

Hi AFC, were you able to resolve this issue? I am curious to know as I am also experiencing this issue. Thanks :)

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Michael Mittermair responded on 23 Aug 2016 8:12 AM
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Hi,

We need the entities offline and therefore we can't disable them.

: Microsoft is still working on this issue, but no solution right now.

One possible solution is: 

  1. Verify if the below SQL CE fix is installed: http://support.microsoft.com/kb/2960153/en-us (on the client machine)
  2. Delete the .SDF files in the following location:
    1. C:\Users\ your user here \AppData\Roaming\Microsoft\MSCRM\Client
    2. C:\Users\ your user here \AppData\Local\Microsoft\MSCRM\Client

In my case this doesn't helped me.

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Magnus Oestli responded on 23 Aug 2016 8:22 AM

Thanks for the rapid answer, Michael! I haven't accounted for the hotfix, so it is worth trying out. I'll also verify the actual need for offline entities.

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Magnus Oestli responded on 26 Aug 2016 4:17 AM

We ended up uninstalling SP1 to solve the issue :)

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profitweb responded on 6 Aug 2016 12:10 PM
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We were having the same issues.

In Customizations, I went through all Entities' General settings and disabled the Reading Pane for Outlook and Offline Mode for Entities that were not absolutely required.

Hopefully that helps you too.

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