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From Field Disabled on Workflow Emails

Microsoft Dynamics CRM Forum

Shooter McGavin asked a question on 31 Aug 2016 10:22 AM
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For some reason, the From field is disabled for me on the email creation screen in workflows. This is on disabled and even brand new workflows. The field isn't read-only on any entity forms. My account is a System Administrator. Does anyone know what might cause this?

This is on CRM 2016 SP1 on-premise (v. 8.1.0359).

Thanks!

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Felippe Mendonça responded on 1 Sep 2016 5:32 PM
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This field are disabled at the main form?

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Shooter McGavin responded on 1 Sep 2016 5:37 PM
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No, the main Email form works fine, no disabled fields. It's only disabled in workflows.

EDIT: The From field is disabled/read-only on the main form. Not sure what I was looking at the first time.

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Melissa Saale responded on 21 Sep 2016 9:37 AM

It is in one of my client systems as well.  Have you figured out why this is the case?

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Shooter McGavin responded on 21 Sep 2016 11:15 AM
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It appears to be an issue with 2016 update 1. This page offers a solution, but I haven't tried it: http://stackoverflow.com/questions/38802564/from-field-locked-on-email-form-in-dynamic-crm-2016

  1. Create a new Solution, find the Email entity and add only the From field to the Solution.
  2. Export the Solution, extract it and open the customizations.xml file.
  3. Find the <LookupTypes /> tag and replace it with:
<LookupTypes>               
<LookupType id="00000000-0000-0000-0000-000000000000">8</LookupType>
<LookupType id="00000000-0000-0000-0000-000000000000">2020</LookupType>
</LookupTypes>

4. Save changes, zip back the Solution folder and import it back to your CRM organization.

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Melissa Saale responded on 21 Sep 2016 1:48 PM

This did resolve my issue.  I'm not entirely sure that it is an issue with just 2016 Update 1 - looks like it is related to different DB versions.  I have several clients on 2016 Update 1, but only one client had this issue.  The DB version that had this issue was 8.1.0.502. 

Also, just to make double sure the lookuptypes suggested in this answer were correct, I exported the from field from another system.  They are correct.

Thanks for the quick reply!

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Shooter McGavin responded on 21 Sep 2016 11:15 AM
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Suggested Answer

It appears to be an issue with 2016 update 1. This page offers a solution, but I haven't tried it: http://stackoverflow.com/questions/38802564/from-field-locked-on-email-form-in-dynamic-crm-2016

  1. Create a new Solution, find the Email entity and add only the From field to the Solution.
  2. Export the Solution, extract it and open the customizations.xml file.
  3. Find the <LookupTypes /> tag and replace it with:
<LookupTypes>               
<LookupType id="00000000-0000-0000-0000-000000000000">8</LookupType>
<LookupType id="00000000-0000-0000-0000-000000000000">2020</LookupType>
</LookupTypes>

4. Save changes, zip back the Solution folder and import it back to your CRM organization.

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