Missing Server Side Sync Dashboard

Question Status

Verified
Anne Pessoa asked a question on 22 Nov 2016 8:23 AM

Hi,

We have 3 organisations under the subscription of CRM Online, they are all 3 on the 8.1.0.538 update and all 3 configured to use server side sync but for some reason I can only see the Server Side Sync Dashboard in the Dev environment. I've tried to create a solution with the dashboard and import in the others but no lucky, solution is imported empty.. If a go to settings -> Email configuration -> Server Side Synchronization  Monitoring it will redirect to the dashboards page but for the default dashboard and if I click in the arrow down there's no Server Side Sync Dashboard option. 

Any ideas on how to enable the dashboard or what could be reason for this?

Many Thanks!

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Anne Pessoa responded on 23 Nov 2016 5:36 AM

Hi,

Has anyone ever experienced  this?

Thanks Again.

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Mark Christie responded on 23 Nov 2016 11:13 AM

Hi Anne

I would just add that dashboard to an unmanaged solution and move it live then delete the solution, Its a strange one but that will get you round it

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Anne Pessoa responded on 23 Nov 2016 12:32 PM

Hi,

thanks for the reply but I've tried this already, the solution goes empty :/

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Verified Answer
Anne Pessoa responded on 28 Nov 2016 8:05 AM

Hi,

We weren't able to import the dashboard, the workaround we found was to recreate the dashboard in both environments. 

Thanks,

Anne Pessoa.

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Verified Answer
Anne Pessoa responded on 28 Nov 2016 8:05 AM

Hi,

We weren't able to import the dashboard, the workaround we found was to recreate the dashboard in both environments. 

Thanks,

Anne Pessoa.

Reply