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Issue with Quick Create Forms in Chrome

Microsoft Dynamics CRM Forum

lasa jay asked a question on 11 Mar 2018 9:55 PM
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I am experiencing issues with the Quick Create forms after updating Chrome to the latest version (65.0.3325.146). The forms do not render properly (see the screen cap), also I cannot see any Javascript errors. I have tried clearing the cache but that didn't fix the issue.

I am running CRM 365 on-premise version  8.2.1.176. Please advise if there is a workaround for this.

Thanks.

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Aric Levin responded on 11 Mar 2018 10:00 PM
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Hi Iasa,

The problem is that the release that you are talking about was just released 5 days ago, and a new browser should be tested with the various application that it uses.

I think your best approach is either different browser, rollback your Chrome update or contact Microsoft Support regarding this issue.

Hope this helps.

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Jagmohan Singh responded on 11 Mar 2018 11:09 PM
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Hello,

Have you tried on other browsers?

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lasa jay responded on 12 Mar 2018 3:31 AM
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Yes, works fine in both IE and Edge browsers.

Thanks.

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Hi Iasa,

Are you getting error any error in chrome in console?

Also check in fiddler  seems something is running in the code which is not supported chrome browser.

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lasa jay responded on 12 Mar 2018 4:17 AM
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No errors logged in the console. Same network requests are made in both Edge and Chrome with response code 200.

Further to this, I can see the quick create iframe is loaded into the document but the height is set 0px in Chrome. The quick create form becomes visible if I manually change the height.

Red Box - Chrome 

Green Box - Edge 

image

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Michael Kalinovich responded on 12 Mar 2018 6:59 AM
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I confirm the issues. Happens only in single machine with Chrome  65.0.3325.146 since last Thursday, 8th  of March.

Solution: Switch to Mozilla, IE 11 or Edge.

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StepH1028 responded on 13 Mar 2018 8:31 AM

Hi Iasa,

One of my user encounter the same issue, but mean time it's working on other Chrome browser having the same version ...

did you find any solution except using a different browser ?

BR

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lasa jay responded on 13 Mar 2018 9:12 AM
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Hi StepH,

Not really, I just updated a default css file as a workaround, will have to undo this once there is a proper solution.

FYI... I updated the following css file =>

CRMWeb\_controls\refreshform\flyoutdialog.css

Added a min-height:300px property to iframe.mscrm-globalqc-iframe

Cheers.

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StepH1028 responded on 15 Mar 2018 4:42 AM

Hi Iasa,

Many thanks for the tip, just an additional question.

I  tried to find the css file, but didn't find it  (I'm working on the online version), Do I have to create an alternative CSS and load it on form load ?

thanks for your support

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lasa jay responded on 15 Mar 2018 11:50 AM
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Hi StepH,

I haven't tried this myself, but you can probably set the css property via an onload javascript event.

You will need to call this from all the quick create forms.

Cheers.

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Alister Grigg responded on 16 Mar 2018 2:23 PM

We're having the same issue, and of course Google make it extremely difficult for you to stop Chrome auto-updating.   So installing the previous version doesn't really help :(

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Matteo Cabras responded on 21 Mar 2018 11:55 AM

Same issue for me.

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Alister Grigg responded on 21 Mar 2018 7:14 PM

We've had to stop using Chrome

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Denis Delic responded on 23 Mar 2018 2:31 AM
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Hi,

First of all, sorry, but I accidentally marked this question as spam :D

This issue is affecting users with the latest chrome vesion and it is occuring when you open the quick create form more than once in one session (without reloading the page). Did anyone report this issue to Microsoft or Chrome support?

Please let us know if there is a supported fix for this...

Thanks!

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Mihir Kadam responded on 24 Mar 2018 10:12 PM
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I am also facing the same issue on Chrome browser

 

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Aric Levin responded on 11 Mar 2018 10:00 PM
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Hi Iasa,

The problem is that the release that you are talking about was just released 5 days ago, and a new browser should be tested with the various application that it uses.

I think your best approach is either different browser, rollback your Chrome update or contact Microsoft Support regarding this issue.

Hope this helps.

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Jagmohan Singh responded on 11 Mar 2018 11:09 PM
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Hello,

Have you tried on other browsers?

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Suggested Answer

Hi Iasa,

Are you getting error any error in chrome in console?

Also check in fiddler  seems something is running in the code which is not supported chrome browser.

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Jagmohan Singh responded on 24 Mar 2018 10:15 PM
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Hello some of the functionality is not supported in chrome .. please be patient until fix the same

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Anonymous picture
Anonymous
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Hi,

Please use legacy form rendering option if possible.

Mansoor

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NavMan1455 responded on 24 Apr 2018 12:43 PM
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This is what we did to fix it. It goes in the onload event.

function quickCreateFix()

{

if (window.top.document.getElementsByClassName("mscrm-globalqc-iframe")[0].style.height != "270px")

{

console.log("Resizing mscrm-globalqc-iframe iframe for Chrome Bug");

window.top.document.getElementsByClassName("mscrm-globalqc-iframe")[0].style.height = "270px";

}

}

You just need to go to dev tools elements tab and find the height is is supposed to be then replace 270 with whatever your form's height is. Search for: mscrm-globalqc-iframe.

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Ram kumar responded on 24 Sep 2018 2:43 AM
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place the following code in quick create contact form on load

function chromeFix() {

var isChrome = !!window.chrome && !!window.chrome.webstore; //checks browser

if (isChrome) {

     if (window.top.document.getElementsByClassName("mscrm-globalqc-iframe")[0].style.height == "0px") {

      window.top.document.getElementsByClassName("mscrm-globalqc-iframe")[0].style.height = "162px"; //your quick view form height

       }

   }

}

dynamicscrmtricks.blogspot.com/.../chrome-update-bug-in-dynamics-crm.html

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Stefan Strube responded on 24 Sep 2018 3:56 AM
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Hi Lasa,

There's an unsupported fix for this documented by Adam Murchison:

www.magnetismsolutions.com/.../how-to-fix-dynamics-365-quick-create-forms-on-google-chrome

Hope it helps.

Stefan

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Pezhman pourbashari responded on 24 Sep 2018 6:38 AM
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Hi lasa

Go to chrome setting and in advanced "Restore settings to their original defaults"

your issue will resolve.

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