Hi All ,
How do i configure contacts as external users for dynamics 365 customer service portal .
As you are on Online, you can use Dynamics 365 Portals which has exactly what you are looking for. If you already have a portal then you can simply register through your portal which will create a new contact record or edit the username & password for any existing contact.
Refer below links-
Full Documentation: docs.microsoft.com/.../configure-portal
Set Up: arunpotti.wordpress.com/.../how-to-setup-dynamics-365-portals-in-crm-online
Get started: blogs.technet.microsoft.com/.../using-portal-capabilities-in-dynamics-365-crm
Hope this helps.
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