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when I try to install Roll up 16, It showing below error, I never encounter this type of error before. Please advice.
On my server auto updates enabled so it installed all the latest updates except 'CRM2011-Server-KB2872369-ENU-amd64'. When I try to install it prompts above error.
We're planning to move CRM 2013 does this makes any issues. Please advice.
This is because the installer needs access to the original installation media. I suggest you locate the original install folder that you used or re-download it and point the installer to this.
I had exactly the same issue with UR15 and had to point it to my original install media.
Hope this helps,
Thanks for your response.
Auto updates enabled, when I click on install updates then it extracted files expected locations are temp folder or documents but those are empty. later I downloaded the file and double clicked on the setup file then it extracted files I check same locations I did not find anything, the question is why this is happening. Could you elaborate your point (installation media).
What I mean is you'll need to the original installation media used to install Dynamics CRM in the first place (not a Rollup but the full install).
Sorry, I did not get you, you suggest to install whole CRM once again and add update again.
Microsoft Dynamics CRM Update Rollup 16
An installation package for the product Microsoft Dynamics CRM Server 2011 cannot be found. Try the installation again using a valid copy of the installation package 'Server.msi'.
this is the prompt I'm receiving when I click cancel.
Could you suggest installation package, does it means install through ms crm 2011 DVD.
Sorry - no I don't mean install the whole thing again.
What I mean is:
1. Run the UR16 installer as usual
2. When prompted (the screen shot you give above) in the 'Use Source' text box point it to the folder that contains the CRM2011 (original full server installer) installation media.
3. Click 'OK'
Thanks for you time, this is not working but shall I upgrade it CRM 2013 or shall I remove roll up 16 from below
srs - roll up 16
report authorizing extension - roll up 16
crm server - roll up 14
Scott's suggestion would work 99% of the time. But I have also resolved this issue in a different way. Look at the trace files and you would find .msp file misplaced or windows installer missing cache file, please search for that .msp file in your CRM server and once you find that Place it at the root directory and then run the Update.
Please let me know how it goes.
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