Hi, guys.

I have an email account (ex: 1@email.com) that forwards the messages to another account (2@email.com) . We can see the messages forwarded on mail server. We are using email router and this account (2@email.com) has a queue on CRM, but the emails forwarded are not showed on the CRM queue. There are some aditional configuration to make in this case ?

Thanks for any help.