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I have an email account (ex: firstname.lastname@example.org) that forwards the messages to another account (email@example.com) . We can see the messages forwarded on mail server. We are using email router and this account (firstname.lastname@example.org) has a queue on CRM, but the emails forwarded are not showed on the CRM queue. There are some aditional configuration to make in this case ?
Thanks for any help.
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