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We would like to find out active users of CRM. How can we find out when a user last logged on to CRM? We are using MS CRM 3.0.
Hi Jim, usage reporting is a little tricky with Microsoft CRM. No usage information gets stored in the CRM database, other than the number of records created/modified, but even then this information needs to be taken with a pinch of salt (if you modify a record after me, then my usage can't be reported).
Authentication events are captured in your Active Directory logs, but every time a user opens Outlook and they have Microsoft Dynamics CRM for Outlook installed, they will authenticate even if they never use a single CRM feature.
For a rough gauge of usage, I'd try the AD logs and combine this with a report counting the number of records created/modified by each user.
We had the similar requirements
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