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A client is currently using FieldOne Sky - on premise and are attempting to create work orders from agreement schedules. Everything is setup and the work orders will generate however not at the same time. It takes about a week for all of the work orders to generate.
This process is accomplished by the FieldOne Sky workflow "Daily Work Orders Generator" - all of them say User started the workflow. They are on 22.214.171.124 so out of date - I couldn't find anything about this being a bug but would anyone know otherwise?
My only experince is with FieldOne online (post the acquisition).
I believe many functions are also accomplished by plugins as well.
The workflows should be creating "FieldOne System Job" records. You can check if those records are created using an advance find.
Are you having any other issues with other async workflows or plugins?
When you create the agreement schedule there is a setting called "Generate WO Days in Advance". You might find altering that setting influences when your work orders are actually being created. Could your problem be that setting?
So they are scheduling out at the correct time and they start but then seemingly they get cancelled and then start again. That means it takes about a week / week and a half to get all of the work orders open.
The process is "Daily Work Orders Generator" and for the Canceled items they happen at all different job stages. But for example 1 process will start on 2/17/2016 4:55 PM and didn't complete until 2/18/2016 4:35 PM.
If I open one of the cancelled process sessions I get "An error has occurred. Try this action again, If the problem continues, check the Microsoft Dynamics CRM Communicty for solutions....etc." - which isn't helpful.
Any thoughts? Or have you by any chance seen this before?
Sorry I haven't seen this. In the tests I previously ran on agreements creating work orders they did seem to get created at the correct points in time.
I know FieldOne creates ŵorkflows to handle this but understanding what is happening under the covers might be difficult. As part of the FieldOne solution.
If your workorders are getting created at the incorrect moments, maybe your next step should be to raise a support ticket with Microsoft.
Do you have a screenshot of the error message?
Does the entire page appear with the message? or is the message in the comment section (highlighted in the image below) of the session?
Just wanted to know if you were able to resolve this issue?
Is it possible to get the client up to the latest Field Service Solution? Are you seeing any errors in the System Jobs that are being generated or any errors on the server's Application Event Log?
We weren't able to resolve the issue and we are unable to update them at this time. No errors or anything. Leaving it for now and will see if corrected when we get to update.
If you still need assistance, please open a case with our team to assist you to resolve it.
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