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Below is what I get when I open up the Advanced Find using Internet Explorer. The pink lines are just to sensor my name and the company I work for. The problem is all of the Ribbon buttons are all shifted down.
So far this only affected me on our QA server and only when I'm using Internet Explorer. A coworker of mine still sees the Advanced Find correctly and if I use Chrome or Firefox I still see it just fine. I've tried using Ctrl+F5 to force refresh. I've tried clearing all of my Browsing History. I tried restarting my computer. I even tried waited a whole day to see if the problem would go away on it's own. Nothing has worked. Does anyone have any ideas what's going on and how to fix it?
I don't know exactly what I did to cause this, but I think it's somehow related to me trying to use CRM on QA while, unbeknownst to me, a coworker was deploying a solution. I was using IE at the time.
Hi KG, So this issue occurred after the new solution was deployed, and it worked perfectly before that? From first look i would have thought it was related to your IE maybe running in compatibility mode, what version IE are you using?
I've been using IE without problems until yesterday. Version is 11.0.9600.18204.
Sometimes, in addition to clearing the bowser cache, if can be helpful to go into internet options, go to the advanced tab, restore advanced settings and reset your browser back to the default settings. Make sure you close out all internet windows after clearing the cache or resetting your browser before attempting the action again.
Have a look in this thread: https://community.dynamics.com/crm/f/117/t/189289
If its CRM On Premise, it may be worth Restarting your IIS Server ?
Let me know how it goes! Kindly Verify by ticking 'Yes'
Best Wishes, Raz
I tried restoring the Advanced Settings and resetting Internet Explorer Settings (including my personal settings, but that didn't fix it.
Thanks, Joe. This is the exact same issue and I tried the localStorage.clear() suggestion and it worked. At first I did not think it was working because the console was returning the message 'undefined', but after refreshing the page it then showed correctly.
What are the steps or how do you "localstorage.clear()"
If you follow the link from Joe Dubs you will get to the answer. Below is a copy/paste of the answer which was posted by Saqib Khan:
Go to the `Advanced find` which is having issue, press F12 key. There will be multiple tabs, go to `Console` tab and at the bottom you will see a `Single/Multiline Editor`, type in that `localStorage.clear();` and press enter or the green button at `right bottom' which says `Run Script`. Close and re-open `Advanced find`
Does the red entry mean it was cleared, also if I am correct, I am still unable to use the advanced find feature in CRM, on prem 2016.
It has been months since I had this issue. When I try it now, the line below says 'undefined' and a Stackoverflow Q&A I read online suggests that's what it should say: https://stackoverflow.com/questions/20610029/how-to-clear-localstorage-in-ie10-ie11-from-developer-tool
It looks like you have single quotes around the command. Delete those and try again. If I add single quotes to the command I get the same response you do.
I tried with both and without, is there anything else you can offer in trouble shooting why advanced find is not working?
Are you having the same problem with Advanced Find that I did?
The only ideas I can suggest are ones that did not work for me such as clearing your browser's cache. A quick way to open your 'Delete Browsing History' window to do that is to press CTRL+SHIFT+DELETE. Since I have CRM bookmarked I have to make sure the top checkbox for 'Preserve Favorites Website Data' is unchecked/empty before clicking Delete.
You may get additional help if you start your own discussion and refer to this one. This discussion is already marked as Answered so people are likely to skip over it.
The "clear storage" in the console followed by clearing internet history and temp files from IE, but unchecking the top "preserve" checkbox worked for us! Thank you!!!
This worked perfectly for me - thanks!
"Go to the `Advanced find` which is having issue, press F12 key. There will be multiple tabs, go to `Console` tab and at the bottom you will see a `Single/Multiline Editor`, type in that `localStorage.clear();` and press enter or the green button at `right bottom' which says `Run Script`. Close and re-open `Advanced find`"
This worked. Thanks for the solution.
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