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I want to distribute campaign activity with email channel. I have defined email of account in marketing list.
The process is successful, but email is not arrive in selected emails. It's not in spam also.
Do you have any real time workflows on the email entity in place.
i had the same problem and on my side it was caused by a workflow throwing an error.
How to check that? Sorry, I am new in Dynamic CRM
go to settings - processes and check if there are any workflows for the email entity and deactivate them.
then try again. if this works you need to figure out, which workflow causes that behaviour.
in my case it was a workflow where I tried to access data from the regarding contact. But in case of campaign the regarding is the campaign activity
Other issues could be:
- contacts set to do not bulkmail
- sending mailbox not set to allow email
Are email activities being generated and do they stay in status pending sent, or are no email activities generated for the campaign activity at all?
When you distribute campaign activity, which user/queue did you set in 'From'
Go to settings>>Email Configuration>>Mailboxes>>Open the appropriate mailbox>>approve email and Test & Enable mailbox>>Check if the run is successful for outgoing emails or not
If not successful, let us know the error you see
There is no workflow data in process menu. And after I re-check Account data, it's already allow email and bulk email
Please check first for that account has valid email id.
Then check the mail box of that "sender(FROM)" in the mailsetting, click test& enable mail box. If it successful then mail box configuration is valid.
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