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at one client (Win 10 / Outlook 2013) the "Track" button does not work since monday (29 JAN 2018).
This means that nothing happen when the button is pressed. The CRM ribbon in Outlook is still working and the connection to CRM 2011 is okay.
In the windows eventlog I could not find anything (source outlook in windows/application).
The only thing that is a bit strange at this client is that on friday (25 JAN 2018) the crm plugin rollup 18, 17 and 6 was installed.
Do you have any ideas how to find out what goes wrong? Is there another eventlog with more informations?
There are several things that you can try:
1. Delete the Outlook Sync Cache - *.sdf files from %appdata%\Microsoft\MSCRM\Client and %localappdata%\Microsoft\MSCRM\Client
2. Reconfigure the CRM for Outlook Client
3. Make sure that the Exchange Cached Mode is Enabled (support.office.com/.../Turn-on-Cached-Exchange-Mode-7885af08-9a60-4ec3-850a-e221c1ed0c1c)
If you still see the issue, then you can try to enable the CRM for Outlook Client traces and see if that gives you more hints on what is happening support.microsoft.com/.../how-to-enable-tracing-for-the-microsoft-dynamics-crm-for-outlook-clien
Additional things that can influence the behavior: local permissions on the machine, group policies
Hope this helps!
Thanks for your help.
The problem seems to be that the synchronization is stuck. I could imagine that this is because there are two versions of the "SQL Server Compact" are installed (3.5 and 4).
In the end we have reinstalled the whole PC to solve the problem...
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