Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
Hi Dear All,
Can anyone help me out on how do we link customers social profile like facebook, twitter & linkedin into CRM based on the email ID provided by the customer.
I can see we already have a fields for facebook, twitter & linked in D365 lead & contact form, if a Lead or contact provides his/her email id then I want their social profile links to be updated automatically on the respective fields.
Answers would be marked as Verified!
When you say "based on the email ID provide by the customer" do you mean to say the customer has put their social media information in the footer of their email message?
If you mean to say that when a customer's email is tagged in the system and it contains social media links then my first simple notion is to write a post event email entity plugin that searches for social media keywords, identifies the content and then updates the associated lead or contact. In theory this wouldn't be too difficult to scan the text content to perform this operation.
Business Applications communities