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I was wondering if there is already a way to easily find how long a case was open? If there isn't an easy way is there a way to convert a date/time field to milliseconds and store it in numerical field?
There is no straight forward way.
However you can get something from below threads:
There is no easy one step way .I have done these kind of requirement in following way
On case status change to open , trigger a workflow which sets a custom field to current date time value.
if a case is reopened, do you want to keep on calculate the time , if yes.
You might need to create a custom Entity to store all the date and time in different record.
Refer to below video, the concept is already there, you only have to changed the checking condition ,workflow entity, and the lookup field in custom entity.
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