Check out the latest features available in Dynamics 365 for Customer Engagement, including LinkedIn Connect, Voice of the Customer and Universal Resource Scheduling.
Dynamics 365 2019 release wave 2 plan Discover the latest updates to Dynamics 365.Release Plan | Weekly Deployment Notes
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants.Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements.
ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance and Operations TechTalks | Customer Engagement TechTalks | Talent TechTalks
we are using Dynamics 365 and we do have a shared mailbox in Office 365. We are using the Outlook Add-In with Outlook 2016 and have added the shared mailboxes to all users that work on the shared mailbox. What are the best practices to jointly work on incoming e-mails in Outlook 2016? Currently we are facing the following issues:
Do you know add-on that helps. Other CRM solutions that import the data from Dynamics 365?
Any help appreciated.
Did you ever find a resolution to this issue? I am having similar issues with regards to the productivity of Outlook for case management. A bigger issue I am facing is that when a user tracks an email in the inbox it has a ripple effect on previously tracked emails.
The owner of the previously tracked emails is changed and hence the modified on date is also changed. This means that the social pane becomes difficult to identify the most recent email against a case as the order is governed by the modified on date.
The setup we have is that the shared mailbox is the users default mailbox and then their personal accounts are additional accounts. To use the outlook client the users use their personal logins to configure the outlook client to the company CRM url.
Business Applications communities