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We have many queue have the same setting from exchange mailbox, all of them configured to use email router (POP3).
One day, we found one of the queue didn't sync all email suddenly. The mailbox have 10 email but only 7 email sync to CRM queue. All of the other queue are normal and can sync all email from sources, just one queue have the problem.
Thanks and Best Regards
Can you check if the owner of teh queue is the user and has system admin role? I had faced the same issue and after contacting Microsoft cam to know that the owner of teh queue was somehow remove from the administrator role.
Hope this helps.
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