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Hello, can we create the post in FB/LinkedIn/twitter/insta and have it create the campaign in CRM with anyone who is interested as a Lead associated with that campaign? I know we can go from CRM to Facebook etc but can we go the other way?
Apologies I forgot to mention we are currently on CRM 2016 using on premises. If we cannot use for CRM 2016 will it be possible in 365 as looking to migrate to this within the next 6 months.
Using MS Social Engagement, the posts in FB pages can be used to create record in CRM like cases, leads, etc. I think this is what you are looking for.
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