Does emails work in CC as a standalone product without CS (or any CRM)? I have tried researching this but can't find a clear answer.
Some answers say it's possible, but with limitations - for example, email threading will not work, so a reply to an email would be handled as a new email, which potentially could be routed to a different agent/employee.
What about knowledge base - does that work fully in CC without CS?
Are there other limitations we should be aware of?
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