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Does anyone have any experience to share about Dynamics CRM 365 Online's ability to support larger (100Gb+) instances?
My client have been experiencing major issues with their 120Gb instance. The major one is that it appears impossible to manage the copying of instances. Whenever there is a need to create a copy of the production instance for DEV or troubleshooting purposes the copy process constantly fails, and that is after waiting 2 days or more for it to attempt to copy.
MS support have been unable to explain why this is the case, and even with their intervention it is taking days to get a copy of the instance made. This is completely unworkable for my client that can have several development project running simultaneously. Add to this the need for MS support to request the creation of support instances to investigate issues. I dread to think how long it would take to recover from a catastrophic failure of CRM.
The instance also often suffers from performance issues which makes me question if CRM is capable of supporting large instances online. I have previously worked with similar and larger CRM instances on-prem and did not have any performance issues such as this.
I would love to hear the experiences of people who have been working with large instances online.
I would escalate within Microsoft. I was working with a customer who had over 1 tb of data. The company i worked with was global but it was only 1 instance. If support won't escalate, I would escalate with MS from a different angel because that is unacceptable for production.
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