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There are pending Email messages which keep retrying to send. At the last count the number of retries was 16000.
The From Mailbox is a disabled account which is no longer in use.
I cant find a way to stop them from firing up.
if you can't delete them, I can get you a bit of code with which you might change them back to draft status.
Please check if there is a process that is sending the email and deactivate or modify it, can be some sort of Nag Notification process. Even if the mailbox is disabled, a email activity will be created with status pending sent but email will be not sent to the recipient, once the mailbox is enabled swoosh!! all the pending ones will be sent out. Find the process that is creating the email or create an OOB workflow to delete any new email activity created where mailbox is disabled. You can install msdyncrmWorkflowTools from Github, it has some useful custom workflow tools, use the action for Delete Record. And run a bulk delete for existing records.
I guess you have to either delete the emails or change their status to draft (instead of pending send). For changing the status, you can create a real time workflow to run it on demand and then within the workflow, use Change Status step to change the status.
Hope this helps.
If you still have to keep the user in CRM, and if you want to prevent CRM from attempting to send email, you could do the following
01. Open the mailbox and clear the following settings
02. Deactivate the mailbox
And for any existing emails, as suggested above, you can get rid of them if you do not want or change their status to Draft from Advance Find.
Hope this helps
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