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working with these systems: dynamics 2013 On-premise(Last Rollout), Outlook 2016, CRM outlook Client,
the outlook add-in stop to work, and we need to re instal from scratch the machine.
can you help to solve this issue? we are really frustrated about! :O:O :O!
Can you please check if your organization is successfully configured using your credentials in Configuration Wizard? In the Windows Start menu, search for Configuration Wizard.
Hope this helps.
The organization is well configured, today also we reinstalled the PC but the outlook client doesn't work
the outlook client for CRM2013 work only in following condition
It works only if I go to –> Account Settings –> Email Section –> Then I click on Change –> remove the “Use Cached Exchange Mode” Flag –> then I click Ok and I restart the Outlook
Please help Us we are desperate! Regards
There are more than 1 definitive reasons for this behavior. Here are some key items -
1. Make sure you have access to you Mailbox (Mailbox permissions in Dynamics)
2. Any other add-ons in Outlook might be an issue.
3. Try removing the Signature from Outlook and try again.
Restart Outlook and try again.
If any of the above helped. Kindly mark the answer as verified.
we fixed using your suggestions in this way(below explained) so thank you !!!
the way is
Disable other add-ins check the system(it works in our case) then enabling back the Add-ins
Oh!! That's the reason
Thanks for letting us all know.
Add-ons tend to interfere with each other.
Hello, Today the problem has come back; we tried to disable some plugins but nothing changed
Please help me !!
Can you try the other 2 options?? Can you check if Signature is the issue?
Also, try restarting Outlook with Run as Administrator.
I checked if the user can access to the mailbox and he can(I used his user account to test and enable the mailbox) I checked if he has the signatures and I deleted it, and I started the outlook as administrator; anyway it doesn't work; thanks in advance for your time and support
I think the best bet is to open a ticket with Microsoft and they should be able to diagnose better.
Hope that helps!
Can I open a ticket to Microsoft to ask about this problem? we are talking about CRM 2013 on-premise and Outlook 2016? what are the steps that I have to follow to open this ticket? Please let me know
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