Breaking news from around the world
Get the Bing + MSN extension
Now Available in Community - MBAS 2019 Presentation Videos
Catch the most popular sessions on demand and learn how Dynamics 365, Power BI, PowerApps, Microsoft Flow, and Excel are powering major transformations around the globe. | View Gallery
2019 release wave 2 Discover the latest updates to Dynamics 365Release overview guides and videos Release Plan | Early Access Availability
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
Greetings to everyone,
to help agents in call centers, I've filled the knowledge base with some existing articles and trained them how to use it.
I've heard it's also possible to help them to well answer customer requests when they are online by creating a script or set of questions according to the cases, which they will read and ask the customer calling so as to better respond to his (her) demand or problem.
please does someone have any idea on how possible this can be done?
I think you are talking about Dialog Workflow?
Business Applications communities