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Greetings to everyone,
to help agents in call centers, I've filled the knowledge base with some existing articles and trained them how to use it.
I've heard it's also possible to help them to well answer customer requests when they are online by creating a script or set of questions according to the cases, which they will read and ask the customer calling so as to better respond to his (her) demand or problem.
please does someone have any idea on how possible this can be done?
I think you are talking about Dialog Workflow?
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