Breaking news from around the world
Get the Bing + MSN extension
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2019 release wave 2 Discover the latest updates and new features to Dynamics 365 planned through March 2020
Release overview guides and videos Release Plan | View virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Talent TechTalks | Upcoming TechTalks
I'd like to know if its possible to change the From email address after the email has been sent via CRM and received by the person.
Meaning if the person receives the email, A (sender from CRM) should be in the FROM box. When the recipient clicks on reply (from outlook) the email address should only then change to B and not reply to the A.
It seems like there should be an built in feature like this...if not can a custom plugin be built for this?
What you are looking for is a reply-to property of the email. That is a feature that you can use when you send emails using certain clients, but this feature is not available in the current version(s) of Dynamics CRM/365. Maybe in the future. I think this feature was available in CRM version 4.0, but removed after.
The link below is very old (CRM 2011), but might give you some insight regarding this.
Hope this helps.
Thank you for the reply, much appreciated.
Looks like it will have to be a custom solution (if possible).
Not sure why MS would remove such a feature...
Anyways thank for the feedback.
Going to use flow rather to try and resolve this... found this link
Thought I'd share if someone has a similar requirement :)
Business Applications communities