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I'm currently trying to wrap my mind around a requirement that I've received, and while I know I could so something close to that by adding a subgrid and using setFetchXml() on that subgrid, I'm hoping that there's a way to keep using the Timeline instead:
System: We're using the Unified Interface, and the latest updates are applied. We're not using any of the OOTB apps but created model-driven Apps of our own instead.
We're tracking Cases [incident] at our Service Desk level while sending out Work Orders [msdyn_workorder] to the 2nd level technicians, so we have a single point of contact for each ticket. E-Mails created for the WorkOrder are only visible in the WorkOrder, while E-Mails created for the Case are only visible in the Case.
Technicians want to see at least all of the E-Mails of the Case in the Work Orders Timeline, especially the E-Mail that's the initial email from the customer.
So my question is: Is it possible to do this in the Timeline at all? Changing the E-Mails regardingobject wouldn't work as there can be multiple Work Orders for a given Case.
You can re-create the Timeline kinda control yourself (using PCF or HTML webresource) and the query you want to use to compose the dataset for the same.
The OOB Timeline will show the direct related activities only. If we want multi level activities, then the custom solution is the only choice.
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