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Users have been adding Descriptions when they cancel orders, but we don't see this data being saved anywhere, I've check the description against the order and the related quote, neither are populated with anything. Does anyone know where this data is saved?
Thanks in-advance for your help in this regard.
The Order entity has a related Order Close Entity(That is an Activity), so when the order is cancelled/closed an activity is created and related to the order with the information in the activity. Problem solved.
You are right. Also, In order to access these records, we can use XRMToolBox(FetchXMLBuilder) as this entity is not available in advanced find and activities view.
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