Personalized Community is here!
Quickly customize your community to find the content you seek.
Choose your path Increase your proficiency with the Dynamics 365 applications that you already use and learn more about the apps that interest you. Up your game with a learning path tailored to today's Dynamics 365 masterminds and designed to prepare you for industry-recognized Microsoft certifications.
Visit Microsoft Learn
2020 Release Wave 2Discover the latest updates and new features to Dynamics 365 planned through March 2021.
Release overview guides and videos Release Plan | Preview 2020 Release Wave 2 TimelineWatch the 2020 Release Wave 1 virtual launch event
Ace your Dynamics 365 deployment with packaged services delivered by expert consultants. | Explore service offerings
Connect with the ISV success team on the latest roadmap, developer tool for AppSource certification, and ISV community engagements | ISV self-service portal
The FastTrack program is designed to help you accelerate your Dynamics 365 deployment with confidence.
FastTrack Program | Finance TechTalks | Customer Engagement TechTalks | Upcoming TechTalks
When an email is tracked in Outlook to D365 the email is marked as completed. we need it left open or in any status other than completed.
How can we achieve this?
What is your business case? It is completed as it's an email that has been sent/received, it's happened therefore complete, unlike a task for example that you have to do something next week, you'd manually mark that as complete when you complete it.
Open Email means Draft. Received/Sent Email means completed.
By any chance, do you want to track a Draft email - thats not what the requirement or expected behavior is going to be.
Either you need a Task entity record or Appointment record.
Need it to be open for an attachment extractor(AttachmentExtractor by mscrm-addons.com) to run.
Is it possible to change the status of the email?
Business Applications communities