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We have a number of entitlement (well all that have passed the end date) that have passed their expiry date, and they have not automatically expired. Not too sure why. Nothing have changed in Dynamics that would cause this. Does anybody have any thoughts?
Thanks in advance...
Hy Will,Hope this post finds you well.Kindly check if the workflow named ManageEntitlementState is still activated , as it is responsible to manage the status of the entitlements.
Hope this helps.
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Thanks for the response, Yes, that workflow, which is owned by 'System' is still activated.
Thanks for the reply.
If the organization is upgraded from 8. to 9.x , then please follow the steps as follows :-
Run “ManageEntitlementState” workflow on demand
Also try to create the new entitlement and set the expiry date for tomorrow .
Check whether the entitlement is expired or not.
If not, then please reach open a ticket to Microsoft support and get it investigated.
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